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Return & Refund Policy

All HAMI pieces are made to order. We do not accept returns or exchanges due to customer preference or change of mind.

Damages and Defective Items Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

To be eligible for a return due to defect, please contact us within 7 days of delivery at shun@chocol.in with photos of the damage. Items must be in their original packaging with proof of purchase.

If your return is accepted, we will provide instructions on how to send your package. Return shipping costs for defective items will be covered by HAMI. Items sent back without prior approval will not be accepted.

Non-Returnable Items As all pieces are custom made to order, we are unable to accept returns for change of mind, sale items, or gift cards.

Refunds Once we receive and inspect your return, we will notify you of the outcome. If approved, a refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at shun@chocol.in.